Woman speaking with an adult care manager

Adult Care Management

Through Adult Care Management, a Care Manager partners with adults to get the care they want to improve their physical, behavioral, and social health and supports.

Adult Care Management

Through Adult Care Management, a Care Manager partners with adults to get the care they want to improve their physical, behavioral, and social health and supports. The Care Manager helps connect individuals with health care providers and service providers to reach personalized health goals. You must have Medicaid, qualifying health condition(s), and have an unmet need to enroll in Adult Care Management, where you gain a Care Manager, the key point of contact in helping you manage your health needs. Pathways works in partnership with Circare, Huther Doyle, and Health Home of Upstate New York (HHUNY).

Support Services

  • Coordination of services
  • Advocacy with other providers
  • Linking to resources to improve your health and support network
  • Navigating the healthcare system
  • Supporting you in identifying and pursuing your life goals

Population and Geographic Area Served

The Adult Care Management program serves adults age 18 and up in Chemung, Steuben, Schuyler, Tompkins, and Yates counties who are enrolled in Medicaid, Medicaid Managed Care, or HARP and have two or more chronic health conditions (physical, mental health, or substance use diagnosis) or one single qualifying condition of HIV/AIDS, Serious Mental Illness, or Sickle Cell Disease. Pathways, Inc. is a designated Specialty Mental Health Care Management Agency that also serves Health Home Plus (HH+) qualified individuals who require the most intensive level of Health Home Services.

Access to Services

You can contact us any time to find out if you are eligible to enroll and to complete a self-referral. You can also be referred by Managed Care Plans, doctors, specialists, social services, counselors, or other service providers, though you cannot be enrolled without your consent.

Referral Options
Complete a referral form (based on your county residence) and submit by fax to (607) 937-3207.
Circare: Chemung, Tompkins county residents
Huther Doyle: Schuyler, Steuben, Yates county residents

OR

Complete the online referral here, and indicate “Pathways, Inc.” in the narrative for your Care Management Agency selection.

Contact

To learn more about eligibility and the support services available through the Adult Care Management program, contact:

Director, Care Coordination & Contract Management

Administrative Office
Pathways, Inc.
33 Denison Parkway West, Corning, New York 14830
T: (607) 937-4520  F: (607) 937-3207