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Woman speaking with an adult care manager

Adult Care Management

Through Adult Care Management, a Care Manager partners with adults to get the care they want to improve their health and supports.

Adult Care Management

Through Adult Care Management, a Care Manager partners with adults to get the care they want to improve their health and supports. As part of the Health Home Care Management model through Huther Doyle and Health Home of Upstate New York (HHUNY), the Care Manager facilitates connections between health care and service providers to support individuals who are enrolled in Medicaid and have qualifying health conditions to remain in their homes and communities. When you choose to enroll in Adult Care Management, you gain a Care Manager, the key point of contact in helping you manage your needs.

Support Services

  • Coordination of services
  • Advocacy with other providers
  • Linking to resources to improve your health and support network
  • Navigating the healthcare system
  • Supporting you in identifying and pursuing your life goals

Population and Geographic Area Served

The Adult Care Management program serves adults age 18 and up in Steuben County, New York who are enrolled in Medicaid, Medicaid Managed Care, or HARP and have two or more chronic health conditions (physical, mental health, or substance use diagnosis) or one single qualifying condition of HIV/AIDS or Serious Mental Illness.

Access to Services

You can contact us any time to find out if you are eligible to enroll and to complete a self-referral. You can also be referred by Managed Care Plans, doctors, specialists, social services, counselors, or other service providers, though you cannot be enrolled without your consent.

Please complete the online referral here, and indicate “Pathways, Inc.” in the narrative for your Care Management Agency selection or complete referral here and submit by fax to (607) 937-3206.

Contact

To learn more about eligibility and the support services available through the Adult Care Management program, contact:

Manager, Care Coordination

Administrative Office
Pathways, Inc.
33 Denison Parkway West, Corning, New York 14830
T: (607) 937-4520  F: (607) 937-3206